Typically, to connect your computer to the Internet, you would select the Network icon on the taskbar, select the Wi-Fi or wired network you want, and then follow the instructions. But, what if you if can’t connect to the Internet? Sometimes a minor issue may prevent you from getting online.

We’ll help you troubleshoot some common network connection issues and how to get online fast.

Troubleshoot Network Issue

Why you can’t get online

Your network is not displayed

Your personal network is listed under the Wi-Fi button in Settings > Network & Internet > Wi-Fi. In Windows 10, the new Wi-Fi Sense feature automatically connects your computer to open Wi-Fi hotspots and networks. You can manage when and how Wi-Fi Sense connects to networks in Network & Internet > Manage Wi-Fi Settings.

The Wi-Fi is not turned on

If you typically connect through Wi-Fi networks, the Wi-Fi button inside the Windows Settings may have been toggled off.

Cable is not connected

For wired connections, the Ethernet cable may not be properly connected. Also, you may need to check connection settings after installing new software or upgrading the operating system.

Solutions to repair network issues

Try these fixes to reconnect your computer to the Internet.

Use the Network troubleshooter

Windows can try to fix connection problems. In the Windows search box, launch the Network Troubleshooter, then select Identify and repair network problems.

Make sure your router is broadcasting your network’s name

Here are Windows instructions on how to add a network:

  1. Connect your PC to your router using an Ethernet cable.
  2. Open a web browser and type the IP address for your wireless router. (For example, 192.168.1.1 or 172.16.0.0. Check the router’s documentation for the default IP address.
  3. Sign in with your user name and password, then make sure an option labeled Enable SSID BroadcastWireless SSID broadcast, or something similar is turned on. This setting is often on a Wireless Settings page.
  4. Sign in with your user name and password, then make sure an option labeled Enable SSID BroadcastWireless SSID broadcast, or something similar is turned on. This setting is often on a Wireless Settings page.

For Wired connections:

Make sure your cables are working. Check that the Ethernet cable is securely plugged into your PC and modem. Look for damage to the cable or inputs and replace it if it’s worn.

For Wi-Fi connections:

  • Reconnect to Wi-Fi. Select the Start button, then select Settings > Network & Internet > Wi‑Fi. If it is off, toggle it on.
  • Turn on the physical Wi-Fi switch on your laptop. On some Lenovo laptops, there is a physical Wi-Fi button, with an indicator light that signals the Wi-Fi is on. Turn this button on to restore the connection to the Internet.
  • Move closer to the router or access point. You may be too far from your home router for a solid connection. Move closer and consider purchasing a Wi-Fi booster, which can help extend your network’s range. See our other tips for faster home Wi-Fi.
  • Check whether Airplane mode is on. Airplane mode will stop all wireless communication. If it is on, select the Start button, then Settings > Network & Internet > Airplane mode and turn it off.
  • Switch to a wired connection. You can switch from Wi-Fi to a wired connection by connecting your PC to the modem with an Ethernet cable. Confirm your PC is connected to the network driver under the Change adapter options in the Wi-Fi settings. You may need to set up the connection or network in the Network & Sharing Center. Go to Settings > Wi-Fi Related Settings, then select Network & Sharing Center > Set up a new connection or network.
  • Restart your Wi-Fi router. If you’ve tried the solutions above with no results, restart the router. You also may want to reboot your computer.

Windows Tip: You may be able to connect to a cellular network instead. Some PCs have a SIM card that lets you connect over cellular data like you do on a phone. To see if your PC has one, open the Start button, select Settings > Network & Internet, and see if Cellular appears in the list of settings.