The Part 1 of this article is here

Tip 5 – Make sure you do not have a virus

Sometimes you notice that you have a virus, but often not and you have “only” weird complaints.
Do not be convinced that your virus scanner is the best and therefore it is therefore impossible that a virus has nestled on your computer.
For example, Microsoft Antivirus is free, works reasonably but is certainly not flawless!
Install another virus scanner, for example Sophos which does a great job for a free AV and double check it again with for example Kaspersky Rescue CD

To top it off completely, install MalwareBytes Anti Malware and perform a scan to detect and clean up other junk and infections.

Tip 6 – We are almost there!

If you have completed all of the above tips, then you have reduced the possible causes to a minimum and you know in which direction you need to search, or you have already solved the problem.

If the problem still exists, you can contact your supplier. You can then tell exactly what you have already done and what is excluded from possible causes. The supplier will be able to serve you much better now and be able to come up with a solution faster because he does not have to do the same search. This saves you, in any case, an even higher bill because you have done a lot of research yourself.
A pat on the back is for you!

Tip 7 – Everything tried, nothing helps and the supplier does not get any further

We have now ended up on the most annoying part:
Nothing has helped, supplier does not matter either and the problem is still there.

You have now excluded everything:

  • Hardware works properly
  • Software works or does not work
  • Drivers are up to date
  • Peripherals do not cause the problems
  • Viruses and other junk are not the problem
  • Windows Updates are OK

You can now conclude that there is only one thing left, and that is a complete reinstallation of Windows.

I am often told by others: Why not reinstall your computer right away, that saves you a lot of time!
There is a very small core of truth, provided that the problem is actually so deep in Windows that reinstalling is the only possibility.
But what if the hardware is the problem? Or just a program that you have to use?
After a reinstallation, you have a clean Windows on your computer, but you still have the same problems, you still do not know what the cause is, you have learned nothing and you can start from the beginning. That only takes time!

As already stated in the beginning of this article: With a rattle in your car, you also do not replace the engine first.

But at this point we can draw the conclusion that there is no other option than to reinstall Windows.

Prepare yourself for a reinstallation:

  • Inventory the software you need and make sure you have the installation files. Also note special settings or take screenshots of them.
  • Backup existing data as it is deleted if you do a clean reinstallation.
  • Do you have all license codes ready to install the software?
  • Think of Windows, Office, Adobe products etc.
  • Back up website favorites
  • For example Outlook: Do you use an exchange server where your email etc. is stored on a server or standalone so that everything is on your hard drive? Backup these files too, otherwise you will lose all of this!
  • Databases and other data that is needed to be able to continue working after the reinstallation also back up

If you are sure that you have everything you need to be able to set everything up again after the reinstallation so that you can continue, you can start the reinstallation.

Windows 10 is very good in terms of installation!

After reinstalling, you can then continue to set up the computer without problems, so that you can get back to work.

Another small tip to quickly install the standard, useful and indispensable programs at once: Use Ninite for this!


Whatever other people say, do not be tempted to immediately start a reinstallation!
Troubleshooting is important, maybe not always fun, sometimes time-consuming but instructive and very useful!
Often a major problem has only a small and quick solution, although the other way around can also be true.

Think logically, go back reasoning what happened, find connections, search through your computer for directions and you get the cause!
Do not be afraid or destroy something because: It is already broken!

Do you have an Image of your drive or a backup with the most recent changes?
Then you can not lose much, just get started!

Good luck with troubleshooting!